Frequently Asked Questions

Billing & Home Delivery

If I go on vacation and suspend home delivery, will my account be credited?

Yes, we will credit your account by extending your subscription’s expiration date. You can also support our Newspaper in Education Program by donating the value of your papers during the vacation stop to the program. Please call us at least two days in advance to put your subscription delivery on hold for a vacation. Note, we cannot enter a restart date more than 60 days out. You can place a vacation stop by clicking here or by calling 1-888-MY-PAPER (1-888-697-2737).

What do I do if my paper is missing, incomplete or has a printing issue?

If you’re paper is missing, incomplete or has a printing issue, you can click here to report it or call Customer Service at 1-888-MY-PAPER (1-888-697-2737). We can deliver the paper to most areas if we receive the request between the times posted below. We will credit your account if you call outside of the redelivery times or you are not in a redelivery area. Please note we can only redeliver that day’s paper. We are unable to redeliver any previous days. However, we can provide the e-paper version of the paper to you if you call after the redelivery time or unable to deliver the paper to you that day.

 

Monday - Friday

Publication

Deliver By

Redelivery Until

Patriot Ledger

5:00pm

7:00pm

Enterprise

5:00pm

7:00pm

MetroWest

6:00am

10:00am

Milford Daily News

6:00am

10:00am

Taunton Gazette

6:30am

10:30am

Herald News

6:30am

11:30am

Norwich Bulletin

6:30am

9:30pm

 

Saturday - Sunday

Publication

Deliver By

Redelivery Until

Patriot Ledger

8:00am

12:00pm

Enterprise

8:00am

12:00pm

MetroWest

8:00am

11:00am

Milford Daily News

8:00am

11:00am

Taunton Gazette

7:00am

10:30am

Herald News

8:30am

11:30am

Norwich Bulletin (Sat)

6:30am

9:30am

Norwich Bulletin (Sun)

7:30am

11:00am

 

Do I have to call to restart my paper?

You do not have to contact us to resume your paper if you provided a restart date when you suspended delivery. If you did not provide a restart date or want to change the date of the restart please call Customer Service at 1-888-MY-PAPER (1-888-697-2737).

How do I update my delivery and/or billing address?

To update your address or any other information on your account (such as phone number or email) you can call Customer Service at 1-888-MY-PAPER (1-888-697-2737) or click here.

Why did I receive an invoice when I just started home delivery and paid for my subscription with a credit card?

Invoices are printed when there is no payment on the account. If you received an invoice but paid with your credit card, most likely your credit card hasn’t been processed yet. Please call Customer Service at 1-888-MY-PAPER (1-888-697-2737) if you have any questions.

What forms of payment do you accept?

At this time we accept Visa, Discover, American Express, and MasterCard as well as checks or checks by phone. We do not accept cash payments.

Where can I go to make a payment on my account?

You have 3 options when making a payment.  You can send payments by mail to PO BOX 699149 , Quincy, MA 02269, pay by phone at 1-888-MY-PAPER (1-888-697-2737) or  pay online by clicking here.

Where can I go to speak to someone in person about my account or home delivery?

If you have any issues with billing, your account, or home delivery please call Customer Service at 1-888-MY-PAPER (1-888-697-2737).

What’s EZPAY?

EZPAY is a program we have available for our daily papers. EZPAY automatically charges the provided credit or debit card every four weeks for your subscription. We currently offer 10% off the home delivery price if you sign up for EZPAY. If you’re interested, you can call Customer Service at 1-888-697-2737 (1-888-697-2737).

I don’t want EZPAY. Can I do a one-time payment with my credit or debit card?

Absolutely. To make a one-time payment you can call Customer Service at 1-888-MY-PAPER (1-888-697-2737), make the payment online by clicking here, or send the information with your bill.

How do I tip my carrier?

There are 3 different ways you can tip your carrier. Firstly, you can either leave cash or a check in their name at your door. Secondly, you can include a tip with your bill payment. Make sure you write the amount you want to tip your carrier in the “Optional Carrier Gratuity” field that’s located on the bill. Thirdly, if you are on the EZPAY program, we can also include a charge for tip every 4 weeks. Please note that the carrier tip will show up as a separate charge if you are on the EZPAY program. Also, all tips are given in a lump sum and cannot be refunded.

I’m on the EZPAY program and you charged me twice this month. Why?

Our EZPAY program charges once every four weeks, not once a month. There are 13 charges in a year, which means there could be more than one charge in a month.

I put in a vacation stop and asked for my account to be credited. I don’t see this reflected on my bill.

Credits from vacation stops extend the paid-through date on your account. For example, if you were paid through September 1st but put a vacation stop on your paper for a week in August, your account would be credited and you would now be paid through September 8th.  The new expiration date will be indicated on your bill.

I called Customer Service and reported a few missed papers. I was promised I’d be credited but I do not see this reflected on the bill.

Credits from missed or damaged papers extend the paid through date on your account. The new expiration date will be indicated on your bill.

How much is your late fee?

We do not charge late fees.

I received a bill in the mail but I want to pay for more weeks than I was billed for. Can I do this?

Absolutely. Just make out the check in whatever amount you’d like.  The expiration date on your subscription will reflect the amount of your payment.

Where do I send my payment from my bill?

Gatehouse Media NE

PO Box 981067

Boston, MA 02298-1067

Where can I find my account number?

Your account number is located on your bill. If you don’t have a bill handy you can call Customer Service at 1-888-MY-PAPER (1-888-697-2737).

 

 

NIE

What is NIE?

NIE is our Newspapers in Education program. NIE provides newspapers and other educational material to local schools at no cost. This program is used to enhance learning and promote literacy.

I’d like to donate to NIE. How can I do so?

We have a few options available. On your bill there is an option for you to donate $2.00 to NIE. If you are on our EZPAY program, we can automatically charge a donation to NIE with every charge. If you go on vacation, we can donate the value of those papers to NIE. You can also take part in our Adopt a Class program. In addition, there are various fundraisers throughout the year including book sales and our Coupons for Education Block Sales. For more information, click here.

 

 

E-paper

What is an e-paper?

An e-paper is a digital replica of the printed paper, which can be accessed online. With the e-paper you are able to download the paper to your e-reader, phone or access it from a computer. We currently have e-papers available for all of our daily papers.

How does the e-paper differ from the newspaper’s website?

An e-paper is more like reading the physical paper than the website.  Also some information is exclusive to the printed paper and e-paper and not readily available on the newspaper’s website. 

Why would I want an e-paper?

The e-paper is simple, efficient, flexible and convenient. Also the e-paper can translate the paper to 11 languages, it can read the articles to you and you have access to some back issues.

I’m having issues with reading my e-paper. Who do I contact?

If you’re having issues with reading the paper, first see if the help button can answer your question. This button is located toward the top of the window and has a question mark in it. If you’re question is still not answered you can call Customer Service at 1-888-MY-PAPER (1-888-697-2737) or you can email them at delivery@mypapertoday.com. Please note that the Customer Service email is not monitored on weekends.

I am able to change my e-paper password. Can I change the username as well?

You will not be able to change the username since it is your subscription account number and indicates whether your account is active or not.

How do I sign in to the e-paper?

To sign in to the e-paper, you first need to access the website. You can go to www.mypapertoday.com and click on ‘E-Paper Login’. From there, select your publication and it will then take you to the main web site. We recommend you bookmark this site for future visits. The main site will prompt you for your username and password, which you are given when you sign up for the e-paper. Enter the username and password and click ‘Login’. You can now access the paper.

If you do not have a username and password, you can call Customer Service at 1-888-MY-PAPER (1-888-697-2737)

Why can’t I log in to my e-paper account?

First, make sure you are using the username and password that was given to you and that you are not using your email address. Also make sure you are using zeros and not the letter ‘o’ and that you are using capital letters. If you still have issues with logging into your account you can call Customer Service at 1-888-MY-PAPER (1-888-697-2737).

How do I enlarge the text?

To read an article you click on the article and the text will appear on the right side of the screen. If you want to enlarge the text, click on the ‘TEXT+’ button until it is at the desired size.

You can also click the ‘DOUBLE’ button located at the top of the screen. This allows you to read the article from the paper itself. You can enlarge the picture using the magnifying glass with a + in it.

 

 

Other

Can I access the archives on the paper’s website?

Not all articles are published on the paper’s website.  In general, you will be able to access articles within the past 6 months.

Can I order a back copy?

You can order a back copy of the paper but we only have them available for the past year. If you’re looking for papers older than a year, we suggest trying the local library. Many times they will archive articles on microfilm. Please note that inserts are not available for back copies.

Please click here for more information on ordering a back copy.

How can I get a photograph that appeared in the paper?

You can order a photograph directly from the paper’s website. Simply click on the photo and then click on the Purchase Photo link.

What is Wicked Local Deals Extra?

Wicked Local Deals is a free rewards program for all active home delivery subscribers. Also if you’re an EZPAY subscriber you can get extra benefits. If you’re interested in signing up, click here.